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1. Gender isn't a guessing game When we're unsure about someone's gender, we can't assume it from the name on their ID, their tone of voice or their appearance. What's the safe way to get it right? By letting each person introduce themselves and decide how they want to be treated. "Good morning, miss..." "Good morning, what's your name?" 2. We ask the name and embrace it When someone introduces themselves with a name, that is their name. We don't question it or ask for their "real name". If we need to confirm information, we do it sensitively, focusing only on the details that are needed. "Raúl? Is that your "Hi, Raúl. real name?" Nice to meet you"

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