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Someone makes their sexual orientation or gender identity visible: When a person is sharing something intimate in a setting that may not feel entirely safe: • We receive it naturally, with no exaggerated gestures or changes in body language. • We listen and validate. More than "information", it's an act of trust. • We make sure to ask what they need and how we can help. Someone makes a hateful comment: Are we witnessing an LGBTI-phobic comment? We attend to the affected person first, asking what they need and without playing down what happened. Can we identify who said it? We speak with that person in private, avoiding an accusatory tone, explaining why it's wrong and the impact it has had. Always without the affected person present. Is it an assault or a threat? We contact the authorities and gather as much information as possible. If it happens in a workplace, we report it to HR or use the channels set up to report these situations.

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